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Privacy Policy

A legal disclaimer

Match Bureau (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with the highest level of care, discretion, and confidentiality. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

Match Bureau is a private, human-led matchmaking service designed for individuals seeking serious, long-term relationships. We do not operate as a public dating app, and we do not sell or trade personal data.

1. Information We Collect

We collect only information that is necessary to provide our services responsibly and effectively.

a) Information You Provide Voluntarily

This may include:

  • Full name

  • Email address

  • Phone number

  • Gender and relationship preferences

  • Age or age range

  • Location (city/country)

  • Relationship intentions (e.g. long-term, marriage)

  • Questionnaire and quiz responses

  • Application or consultation details

  • Any information you share during onboarding or communication

b) Sensitive Personal Information

In the context of matchmaking, you may voluntarily share sensitive information (e.g. relationship history, values, lifestyle preferences).
This information is:

  • Collected only with your consent

  • Used strictly for matchmaking and relationship support

  • Accessed only by authorised Match Bureau personnel

c) Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device

  • Pages visited and time spent

  • Referring source

This data is used only for analytics, security, and service improvement.

2. How We Use Your Information

Your information is used exclusively for legitimate, clearly defined purposes, including:

  • Providing matchmaking and relationship services

  • Delivering quiz results, insights, or personalised content

  • Assessing compatibility and suitability for introductions

  • Communicating with you about your application or participation

  • Improving our services and user experience

  • Complying with legal or regulatory requirements

We do not use automated decision-making or algorithmic profiling alone.
All matchmaking decisions involve human review and discretion.

3. Confidentiality & Discretion

Privacy is central to Match Bureau’s model.

  • Your information is never publicly displayed

  • We do not create public profiles

  • We do not show your details to other members without your explicit consent

  • Introductions are made privately and selectively

Any sharing of information with a potential match happens only after suitability checks and mutual interest, and only the minimum necessary information is shared.

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

  • Your explicit consent

  • Performance of a service you have requested

  • Legitimate interest in providing a safe, effective matchmaking service

  • Compliance with legal obligations

You may withdraw consent at any time (see Section 8).

5. Data Storage & Security

We take data security seriously and apply appropriate technical and organisational safeguards, including:

  • Secure servers and encrypted storage

  • Restricted access to authorised personnel only

  • Password-protected systems and administrative controls

  • Regular review of data handling practices

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing of Information

We do not sell, rent, trade, or monetise your personal data.

Information may be shared only:

  • With trusted service providers (e.g. email or hosting services) under strict confidentiality agreements

  • Where required by law or legal process

  • With your explicit permission for matchmaking purposes

All third parties are required to uphold equivalent data protection standards.

7. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Ensure proper website functionality

  • Analyse site traffic and performance

  • Improve user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain types of processing

  • Request a copy of the data we hold about you

Requests are handled confidentially and within a reasonable timeframe.

 

9. Data Protection for Sensitive Communities

Where Match Bureau provides services to specific communities (including women-loving-women or other private circles), we apply heightened discretion and care, recognising the importance of safety, confidentiality, and respect.

No information related to sexual orientation, relationship preference, or identity is shared without explicit consent.

10. International Data Transfers

If your data is processed outside your country of residence, we ensure appropriate safeguards are in place to protect your information in line with this Privacy Policy.

11. Children’s Privacy

Match Bureau services are intended for individuals 18 years and older.
We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data.

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